Measuring perceived process efficiency by employing customer satisfaction methodology
نویسندگان
چکیده
منابع مشابه
The Value of Measuring Customer Satisfaction
Firms in multiple industries collect customer satisfaction data to measure service performance. Increasingly, however, many firms are now able to collect objective service performance data as well. This raises the question of whether measuring customer satisfaction is valuable to firms when objective service performance data are available. The authors answer this question via the use of unique ...
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Bahcesehir University, Department of Industrial Engineering, Besiktas, Istanbul 34349, Turkey Bahcesehir University, International Trade and Business, Besiktas, Istanbul 34349, Turkey c Fatih University, Department of Industrial Engineering, Istanbul 34500, Turkey Oklahoma State University, Department of MSIS, Tulsa, OK 74106, USA e Fatih University, Department of Management, Istanbul 34500, Tu...
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ژورنال
عنوان ژورنال: International Journal of Lean Enterprise Research
سال: 2016
ISSN: 1754-2294,1754-2308
DOI: 10.1504/ijler.2016.10005362